Build Your Future in Retail Management

The Certificate in Retail Management will prepare a student to obtain a supervisory position in a retail business. Beginning as a clerk or cashier, the student can advance to assistant manager, manager, and upper management.

Upon completion of the program students will be able to:

  • Use a working vocabulary of business terminology.
  • Classify, record and summarize financial transactions in journals and ledgers, manually and/or with computerized accounting software.
  • Identify basic computer concepts, terms, and functions.
  • Analyze a routine business request and respond with a written letter that illustrates good business writing skills.

 For additional information, visit the Fullerton College Business/CIS website:  http://buscis.fullcoll.edu.

Degrees & Certificates

  • Apply online at fullcoll.edu
  • Apply for financial aid:  fafsa.ed.gov
  • Take the online orientation
  • Take assessment exam
  • Meet with a Counselor
  • Update Personal info in My Gateway
  • Register for classes
  • Pay fees

Gary Graves, Professor
714.992.7220
ggraves@fullcoll.edu

Barry McCarthy, Professor
714.992.7205
bmccarthy@fullcoll.edu

Richard Ghidella, Professor
714.992.7203
rghidella@fullcoll.edu

Brian Roche, Professor
714.992.7209
broche@fullcoll.edu

Kathy Standen, Professor
714.992.7225
kstanden@fullcoll.edu

Marcus Wilson, Professor
714.992.7217
mwilson@fullcoll.edu

Frequently Asked Questions

The cost is $46 per unit. Non-resident tuition: $258 per unit PLUS enrollment fees (Non-Resident Tuition includes $19.00 Capital Outlay fee per Ed Code 76141).

Costs may vary; please visit website for more information: http://admissions.fullcoll.edu/fees-refunds/.

Associate degree or certificate completion depends on program unit requirements and whether student is enrolled full time or part time.

For information on jobs in this industry sector and their median annual salaries visit: https://www.bls.gov/ooh/.

Average Salary: $25,680 – $67,990
• Retail Customer Service Associate
• Retail Sales Representative
• Customer Service Manager
• General Manager
• In-store Assistant Branch Manager
• Regional Manager
• Retail Associate Store Manager
• Sales Manager
• Store Manager

Employment of sales managers is projected to grow 7 percent from 2016 to 2026, about as fast as the average for all occupations. Employment growth of these managers will depend primarily on growth or contraction in the industries that employ them.

An effective sales team remains crucial for profitability. As the economy grows, organizations will focus on generating new sales and will look to their sales strategy as a way to increase competitiveness.

Online shopping is expected to continue to increase, meaning more sales will be completed without a sales worker involved in the transaction. However, “brick and mortar” retail stores also are expected to increase their emphasis on customer service as a way to compete with online sellers. Because sales managers will be needed to direct and navigate this mix between online and brick-and-mortar sales, sustained demand is expected for these workers.

Contact Our Department

Gary Graves, Professor

Business

Average Salary in this Field

$25,680 to

$67,990 Per Year

Careers in this Field

Retail Customer Service Associate

Store Manager

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